Hestvera · Mochi
This Privacy Policy explains how Infinite Exploration LLC, doing business as Hestvera, collects, uses, discloses, retains, and protects information through Hestvera and Mochi.
Hestvera collects information needed to provide family connection, notification, and related services. We do not sell personal information or use it for third-party behavioral advertising through the Services.
Hestvera is operated by Infinite Exploration LLC, a California limited liability company. In this Policy, “Infinite Exploration,” “Hestvera,” “we,” “us,” and “our” refer to Infinite Exploration LLC.
Infinite Exploration LLCThis Policy applies to the Mochi mobile app, hestvera.ai, related websites, and related family-communication services (together, the “Services”). It does not govern third-party services that have their own privacy policies.
The Mochi app does not access your location, photos, camera, microphone, contacts, calendar, or health data.
We collect information directly from you when you create an account, check in, send a note, join or create a family circle, change your settings, or contact us. Members of your family circle provide information when they send you notes. We collect limited technical information automatically when you use the Services. Service providers process information on our behalf when needed to deliver a feature, as described below.
We do not use personal information for purposes materially different from those described here without additional notice or consent where required.
Mochi is built for sharing with the people you choose, so some of your information is visible to the members of your family circle:
Anyone who has your circle's family code can join the circle and see this information. Share the code only with people you trust. The circle's owner can reset the code at any time; the old code then stops working, and people already in the circle stay in it.
The Mochi app asks for permission to send notifications, which it uses for check-in reminders and family updates. You can turn notifications on or off at any time in your device settings. The app does not request access to your location, photos, camera, microphone, contacts, calendar, or health data. If a future feature needs another permission, we will update this Policy and ask for that permission at the time.
We share information with providers that run parts of the Services for us, only as needed to provide them: cloud hosting and databases (servers in the United States), email delivery (Resend, for password reset codes), push notifications (Apple Push Notification service), text messages (Twilio, only if you have opted in to SMS), and website hosting (Cloudflare). Providers may process information only as permitted by our agreements, applicable law, and this Policy.
Information you share through Mochi is shown to members of your family circle as described in “What your family circle can see.” You choose whom you share your family code with.
We may disclose information when required by law or valid legal process, to protect rights and safety, to investigate fraud or abuse, or in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.
We do not routinely review your check-ins, notes, or other family content. Limited access may occur when reasonably necessary to answer a support request you send, operate or secure the Services, investigate abuse, respond to an incident, comply with law, or protect users and the Services. Access is restricted to the minimum necessary.
If you provide a mobile number and separately opt in, Hestvera may send application-to-person text messages for account verification, check-ins, reminders, missed-check-in notifications, service updates, and other purposes you specifically authorize. Each message program is subject-specific and consent to one program does not authorize unrelated programs or promotional messages.
Message frequency varies based on your account, settings, family activity, and the message program. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. To stop a recurring SMS program, reply STOP to the applicable message. You may reply HELP for assistance. We may send one final confirmation of an opt-out, after which we will not send further messages for that program unless you provide new express consent. You can also manage available messaging preferences in the Services.
We retain records of SMS consent, including when and how consent was provided, as reasonably necessary to comply with law, respond to carrier or provider inquiries, and honor opt-out requests. We maintain opt-out records and do not use an opted-out number for that SMS program.
Hestvera does not sell, rent, or share mobile numbers, mobile-number-derived information, or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers such as Twilio when necessary to deliver the messages you requested, maintain opt-out controls, prevent abuse, or comply with law. Hestvera's first release may use Apple-provided analytics. We may use additional qualified analytics, diagnostics, or operational providers in the future and will update this Policy when required. We do not currently sell personal information or use it for third-party behavioral advertising through the Services.
Hestvera is not directed to children under 13. Users must be at least 13 years old to use the Services. If a user is under the age of majority in their jurisdiction, they should use the Services with the permission and supervision of a parent or legal guardian where required by applicable law.
If we learn that we collected personal information from a child under 13 in a manner requiring parental consent and that consent was not obtained, we will take appropriate steps to delete the information. Parents or guardians may contact us at yhai@infinitexploration.com.
A check-in shares how you feel in a single word. It is not a medical assessment or medical advice. Hestvera is not a healthcare provider, medical device, or emergency-monitoring service. Reminders and missed check-in alerts are courtesy notifications that may be delayed or not delivered, and are not a substitute for professional care or emergency services. In an emergency, call 911 or your local emergency number.
Hestvera does not sell personal information and does not use it to serve third-party behavioral advertising. The Mochi app does not track you across other companies' apps or websites. If our advertising, tracking, or data-sharing practices materially change, we will update this Policy and obtain any permissions required by law or platform rules.
We use reasonable administrative, technical, and organizational safeguards to protect information. Information is encrypted in transit between the app and our servers. Passwords and password reset codes are stored only in hashed form, reset codes expire after 15 minutes and work once, and resetting your password signs out your other devices. No method of transmission or storage is completely secure.
We keep information only as long as reasonably necessary to provide the Services, maintain security, resolve disputes, enforce agreements, prevent fraud or abuse, and comply with legal obligations.
You can delete your account at any time in the Mochi app under Settings. When you do, you are signed out on every device and your account is immediately hidden from the people you are connected with. Your account and its information are then kept for 30 days so you can change your mind: logging in within that period lets you restore your account. After 30 days, your account and the information associated with it, including your check-ins, notes, and support requests, are permanently deleted.
If you own a family circle that others have joined, you choose whether to hand it over to another member or delete it. A deleted circle is hidden from its members right away and is permanently deleted after the same 30-day period, unless you restore your account first. Circles you hand over remain with their new owner.
We may keep limited information where retention is reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or legal claims. Backup and security records may persist temporarily according to our retention processes.
You can update your name in the app's Settings, control notifications in your device settings, reset your family code if you own your circle, and delete your account in Settings. You may also contact us to request access to, correction of, or deletion of your information. California residents may have additional rights under California privacy laws. We will not discriminate against you for exercising a privacy right and may verify requests before completing them.
Hestvera is operated in the United States. If you access the Services from outside the United States, information may be processed in the United States or other locations where our providers operate, subject to applicable legal requirements. Hestvera currently launches in the United States and may provide additional regional disclosures before expanding.
We may update this Policy as the Services, technology, legal requirements, or our data practices change. For material changes, we will update the effective date and provide additional notice where required by law.
Questions about this Policy or privacy requests may be directed to:
Infinite Exploration LLC